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FAQ's

  • Can I choose my treatments for the day?
    Yes, our Spa Day & Lunch Packages provide a rich choice of treatments, allowing you to tailor your experience with massages, facials, and other therapies to suit your needs.
  • What is included in the Spa Day & Lunch Packages?
    Our Spa Day & Lunch Packages offer a combination of luxurious spa treatments, including massages, facials, and exclusive therapies, followed by a gourmet lunch from top local restaurants. You also get unlimited access to spa leisure facilities, including hammam and pools.
  • Are spa kits provided during the experience?
    Yes, we provide complimentary spa kits which include a bathrobe, towel, and slippers at select locations. Check the individual package details for availability.
  • Is access to the spa facilities unlimited throughout the day?
    Yes, with your Spa Day & Lunch Package, you have unlimited access to our spa leisure facilities, including indoor and outdoor pools, jacuzzis, and relaxation areas for the entire day.
  • Do you offer parking space and Wi-Fi at the spa venues?
    Yes, all our spa venues provide complimentary parking spaces and free Wi-Fi access for the convenience of our guests.
  • Which restaurants are included in the lunch package?
    The lunch is provided by renowned local restaurants, such as Hugo’s Pizza & Pasta, Thyme or Seed at Hyatt Regency, Kofi & Kale, and select others depending on your spa location.
  • What can I expect from a couple's spa day at Carisma Spa & Wellness?
    You and your partner can enjoy a private couple's room, rejuvenating massages, and complimentary access to luxury spa facilities, including a prosecco or signature detox tea service. Special room decor options are also available to make the experience even more romantic.
  • Are the couple’s treatments performed in the same room?
    Yes, our couple's massages are performed in a private room, allowing you both to enjoy the treatments together. You can choose the same treatment or mix and match to create your ideal spa day.
  • Are there any special offers for anniversaries or celebrations?
    Absolutely! We offer candle-lit rooms and special decorations for anniversaries, birthdays, or other special occasions. Simply let us know when booking to personalize your experience.
  • Is parking available for spa day visitors?
    Yes, parking is available for 3 hours at all our spa locations as part of your couple's spa day package.
  • What is included in the "Just for You" package?
    The "Just for You" package includes an unlimited spa facility pass, a full-body massage, a revitalizing face mask, a foot massage, and a treatment in the couple's room. You will also receive a prosecco or signature detox tea service and a complimentary spa kit with bathrobes, slippers, and towels.
  • Can we customize the Couple’s Retreat or Romantic Deluxe packages?
    Yes, both packages can be customized. You can add special services like a fresh-up firming facial or Hawaiian Lomi-Lomi massage to make the experience truly unique. Decorations and personalized touches can also be included upon request.
  • Can I book a massage for a group or special occasion?
    Yes, we offer group bookings and can tailor packages for special occasions such as birthdays, bridal parties, or corporate events. Contact us for more details and to customize your experience.
  • Is the use of spa facilities included with my massage?
    Yes, complimentary use of our spa leisure facilities is included with every massage session, allowing you to fully relax and unwind before or after your treatment.
  • What should I expect during my first massage session?
    During your first session, your therapist will discuss your preferences, areas of concern, and any specific needs you may have. You'll be guided through the process, ensuring a relaxing and personalized experience.
  • What is the difference between a 50-minute and an 80-minute massage?
    A 50-minute massage provides a thorough treatment, while an 80-minute session allows for a deeper and more comprehensive experience, with additional time to focus on specific areas.
  • What should I do if I have specific health concerns or injuries?
    Please inform your therapist before your session if you have any health concerns or injuries. They will adjust the treatment to ensure it is safe and beneficial for you.
  • What types of massages do you offer at Carisma Spa & Wellness?
    We offer a wide variety of massages, including Hot Stone, Indian Ayurvedic, Hawaiian Lomi Lomi, Balinese, Thai, Japanese, Deep Tissue, and our Carisma Signature Massage.
  • Can I customize my massage experience?
    Absolutely! Our massage therapists can tailor your treatment to focus on your specific needs, whether it's relaxation, pain relief, or targeting specific areas.
  • How should I prepare for my massage appointment?
    We recommend arriving 15 minutes early to complete any necessary paperwork and enjoy our spa facilities. Wear comfortable clothing and avoid heavy meals before your session.
  • Are there different types of Hammam treatments available?
    Yes, we offer various Hammam treatments, including Ritual A and B (50 minutes), Deluxe A and B (75 minutes), Hot and Cold sessions (75 or 100 minutes), Stress Breakers (75 or 100 minutes), and Head-to-Toe Rituals (75 or 100 minutes).
  • What is a Turkish Hammam, and how does it differ from a regular sauna?
    A Turkish Hammam is a traditional steam bath that involves a unique cleansing and relaxation ritual. Unlike a regular sauna, the Hammam features warm, moist air and uses a combination of steam, exfoliation, and massage to cleanse the body and mind.
  • What should I wear during the Hammam treatment?
    You will be provided with a pestemal (a traditional Turkish towel) to wear during your Hammam session. For your comfort, disposable undergarments are also available.
  • Are the spa facilities included with my Hammam treatment?
    Yes, with any Hammam treatment, you will have complimentary access to our luxury spa facilities, including the pool and relaxation areas, for three hours.
  • Is the Hammam experience private?
    Yes, our Turkish Hammam sessions can be reserved privately for your group or enjoyed individually, depending on your preference. The environment is designed to be serene and tranquil for maximum relaxation.
  • How should I prepare for my Hammam session?
    We recommend hydrating well before your session and arriving at least 15 minutes early to relax and change into the provided attire. Avoid heavy meals or alcohol before your treatment for the best experience.
  • Can I combine Hammam treatments with other spa services?
    Absolutely! You can enhance your Hammam experience with additional treatments like Hair Care, Face and Body Masks, or a Traditional Turkish Foam Bath. These can be booked separately or as part of a package.
  • Is the Hammam suitable for all skin types?
    Yes, the Hammam experience is suitable for all skin types. The exfoliation and moisturizing treatments are designed to be gentle yet effective, leaving your skin feeling refreshed and smooth.
  • Do I need to prepare my skin before a facial?
    We recommend arriving with a clean face. However, our therapists will cleanse your skin as part of the treatment. Avoid exfoliating or using any harsh products 24 hours before your appointment.
  • What should I do after a facial to maintain results?
    After your facial, it's important to stay hydrated, avoid direct sunlight, and follow any post-treatment care advice provided by your therapist to maintain and enhance the results.
  • Are the facial products used safe for sensitive skin?
    Yes, we use high-quality, gentle products that are suitable for sensitive skin. Our therapists will ensure that the products used are appropriate for your skin type.
  • How long do facial treatments last?
    Our facial treatments range from 25 minutes for quick refresh sessions to 60 minutes for more intensive treatments, such as the Extended Youth Wrinkle Correction Facial.
  • What is the best facial for anti-aging?
    Our Extended Youth Wrinkle Correction Facial Treatment is specifically designed to combat the signs of aging, leaving your skin smooth, firm, and youthful.
  • Can I customize my facial treatment?
    Yes, all our facial treatments can be personalized to address your specific skin concerns, such as acne, aging, or dryness.
  • What facial treatments are best for my skin type?
    Our expert therapists will assess your skin type and recommend the most suitable facial treatment, whether you have oily, dry, sensitive, or combination skin.
  • How often should I get a facial?
    We recommend getting a facial every 4-6 weeks to maintain optimal skin health. However, this can vary depending on your skin type and specific needs.
  • How long does the Advanced Hydrating Facial take?
    The treatment typically lasts about 60 minutes, providing you with a comprehensive and relaxing skincare experience.
  • Is the Advanced Hydrating Facial suitable for sensitive skin?
    Absolutely. The treatment can be tailored for sensitive skin, using gentle yet effective products that soothe and calm irritation.
  • Will the Advanced Hydrating Facial help with fine lines and wrinkles?
    Yes, the facial targets deeper layers of the skin, helping to minimize fine lines and wrinkles while improving overall skin texture and firmness.
  • How often should I get an Advanced Hydrating Facial?
    For optimal results, we recommend having this facial every 4-6 weeks, depending on your skin's needs and the specific goals you want to achieve.
  • How does the Advanced Hydrating Facial improve skin hydration?
    The facial uses a unique serum delivery system that penetrates deep into the skin, replenishing moisture at the cellular level for long-lasting hydration and improved elasticity.
  • Can I personalize my Advanced Hydrating Facial?
    Yes, you can personalize your treatment by choosing your preferred skin target, such as anti-acne, brightening, detox, sensitive, hydrating, anti-ageing, deep cleansing, or exfoliation.
  • What is the Advanced Hydrating Facial?
    The Advanced Hydrating Facial is a specialized treatment at Carisma Spa that uses advanced technology and potent serums to deeply hydrate, revitalize, and rejuvenate your skin, offering benefits beyond standard facials.
  • How do anti-cellulite sessions work, and what results can I expect?
    Anti-cellulite sessions at Carisma Spa & Wellness utilize advanced techniques to target stubborn cellulite. These treatments help to smooth the skin's texture, improve circulation, and reduce the appearance of cellulite over time.
  • What is included in the lymphatic drainage sessions?
    Our lymphatic drainage sessions focus on gently stimulating the lymphatic system to promote detoxification and improve circulation. Each session is customized to your needs, ensuring a relaxing and revitalizing experience.
  • Can I combine different treatments, such as lymphatic drainage and anti-cellulite sessions, in one visit?
    Absolutely! We offer personalized sessions where you can combine treatments to address multiple concerns in a single visit. Our expert therapists will help you design the perfect combination for your needs.
  • What can I expect during a Craniosacral Therapy session?
    Craniosacral Therapy is a gentle, hands-on treatment that involves light touch to assess and improve the movement of the craniosacral system. This therapy promotes deep relaxation, reduces stress, and enhances overall well-being.
  • Can I request a specific therapist for my personalized session?
    Yes, you can request a specific therapist when booking your personalized session. We will do our best to accommodate your preference based on availability. Our team of skilled therapists is dedicated to providing exceptional care tailored to your needs.
  • How should I prepare for an osteopathic treatment at Carisma Spa & Wellness?
    To prepare for an osteopathic treatment, it's recommended to wear comfortable clothing and avoid eating a heavy meal before your session. Our osteopathic treatments are tailored to address specific issues, so it's helpful to communicate your concerns with your therapist beforehand.
  • How many sessions are recommended for osteopathic treatments to see results?
    The number of sessions needed varies depending on the individual's condition and response to treatment. However, we typically recommend starting with a series of three osteopathic treatments to assess progress and determine the best course of action.
  • Are there any special discounts available for Carisma Spa Club members?
    Yes, members receive discounts on a wide range of spa treatments, products, and services. These discounts are part of the exclusive benefits package that comes with your membership, allowing you to enjoy more for less.
  • Can I bring a guest with me as a Spa Club member?
    Yes, Spa Club members can bring a guest with them. Depending on your membership plan, you may receive guest passes that allow your friend or family member to enjoy the spa experience with you.
  • Are there any age restrictions on the spa club membership?
    Membership is open to adults aged 18 and over. However, some treatments may have specific age requirements.
  • Can I upgrade my membership at any time?
    Yes, you can upgrade your membership at any time. Simply contact our customer service team, and they will assist you with the upgrade process and any additional fees.
  • What are the benefits of the Carisma Spa Club membership?
    Membership offers unlimited spa access, exclusive discounts on treatments and products, guest passes, access to wellness events, free parking, and free Wi-Fi. Depending on the membership level, you also receive complimentary treatments and personalized services.
  • Can I gift a specific treatment instead of a voucher?
    Absolutely! You can select any of our treatments or packages, including specific spa day experiences, to give as a gift.
  • Is there an expiration date on the gift vouchers?
    Gift vouchers are typically valid for 12 months from the date of purchase. Please check the terms and conditions for any specific details.
  • What should I do if I haven't received my gift voucher?
    If you haven’t received your gift voucher within a few minutes of purchase, please check your spam/junk folder. If it’s still not there, contact our customer service team for assistance.
  • Can I purchase multiple gift vouchers at once?
    Yes, you can purchase multiple gift vouchers in a single transaction, each with its own personalized design and message.
  • What types of gift vouchers are available?
    You can choose between a monetary value (e.g., €100) or a specific treatment, such as a couple's spa day package, to gift to your loved ones.
  • Can I send the gift voucher directly to the recipient?
    Currently, the gift voucher is sent to your email inbox. You can forward it to the recipient or print it out for a personal touch.
  • Are there any restrictions on using the gift vouchers?
    Gift vouchers can be used for any treatment or package at Carisma Spa & Wellness, unless otherwise specified. They cannot be exchanged for cash.
  • Are spa kit rentals included in the packages?
    Yes, all packages come with a spa kit rental that includes a bathrobe, slippers, and towels. This is designed to enhance your comfort during your spa experience.
  • What facilities are available at the spa?
    Facilities vary by location but may include an indoor pool, saunas, steam rooms, salt rooms, hydrojet corners, emotional showers, and jacuzzis. Check the specific amenities for the location you book.
  • What is included in a spa day retreat?
    A spa day retreat includes access to our luxury spa facilities, including the indoor pool, hammams, massages, facials, and relaxation areas. You can choose from a range of world-famous massages and treatments, complemented by complimentary spa access.
  • What is the difference between the Short & Sweet and Time to Relax packages?
    The Short & Sweet package includes a 3-hour spa facility pass and a choice of a 25-minute treatment, while the Time to Relax package includes unlimited spa facility access, a full-body massage, a face mask, and a foot massage, designed for a deeper relaxation experience over 50 minutes.
  • What are the parking and Wi-Fi options at the spa?
    We offer 3 hours of parking space and complimentary Wi-Fi access for all spa day guests, ensuring your visit is as convenient and relaxing as possible.
  • Can I customize a spa day package?
    Yes, you can customize your spa day experience to suit your preferences. Whether you wish to add a specific treatment or gift the package to someone, customization options are available on our booking page.
  • How many people are required to book a spa party?
    A minimum of 4 guests is required to book a spa party. For groups of 10 or more, we recommend contacting us for special arrangements and tailored packages.
  • Can I book a spa party for a special occasion, like a birthday or bachelorette party?
    Absolutely! Our spa party packages are perfect for celebrating special occasions like birthdays, bachelorette parties, and other milestones. We can help make the day memorable with personalized add-ons and customizations.
  • What facilities are included with the spa party packages?
    All packages offer access to our luxury spa facilities, which may include indoor pools, jacuzzis, the Turkish Hammam, salt saunas, and more. The range of facilities depends on the package and spa venue chosen.
  • Can I customize the spa party package for my group?
    Yes, we offer customizable packages tailored to your preferences. You can add special services, such as hammam treatments or personalized goodie bags, to make your event unforgettable.
  • What types of spa party packages do you offer?
    We offer a variety of packages including the Spa Day & Massage Party, Spa Day & Hammam Party, and Deluxe & Massage Party. Each package includes luxury treatments, prosecco service, and access to our spa facilities.
  • Is there food and beverage service included in the packages?
    Yes, all packages include prosecco service for your group after the treatments. Our Deluxe & Massage Party also includes a healthy fruit platter for guests.
  • What is the difference between the 25, 50, and 80-minute packages?
    The difference lies in the duration and range of treatments offered. The 25-minute packages offer quick, refreshing treatments, while the 50 and 80-minute packages provide longer, more indulgent experiences with a wider variety of treatments.
  • Is parking available at all locations?
    Yes, parking is available at most of our locations, including Labranda Riviera and Skybeach at InterContinental Hotel. Parking details will be confirmed during booking.
  • Can I customize the treatments in the packages?
    Yes, most of our packages allow for customization, including selecting different types of massages or facials based on your preferences.
  • What is included in the day by the pool packages?
    Each package includes access to outdoor pool facilities, sunbeds, a lunch voucher, and complimentary signature tea service. Additionally, you can choose from a variety of treatments based on your selected package, ranging from massages to customized facials.
  • Are the pool facilities available year-round?
    Our pool packages are designed for summer relaxation. Pool availability may vary depending on weather conditions and location, so it’s best to check with us when booking.
  • Do I need to book in advance?
    Yes, we recommend booking your day by the pool at least 1-3 days in advance to ensure availability, especially during peak summer months.
  • What treatments are included in the 25-minute package?
    You can choose from Back, Neck and Shoulders Pain, Headache Release, Tired Legs Therapy, Fresh Up Facial, or Dry Silky Exfoliation.
  • Can I customize my treatment package?
    Yes, you can choose from a selection of 25 and 50-minute treatments, tailored to relieve stress, pain, or fatigue, and designed to rejuvenate your body.
  • Do you offer group discounts for after-work spa packages?
    Yes, we offer special group discounts for parties of four or more. You'll also enjoy complimentary refreshments and enhancements to elevate your spa experience.
  • What time are the after-work spa packages available?
    Our after-work spa packages are available from 5:00 PM to 7:00 PM, perfect for unwinding after a long day.
  • What treatments are offered in the 50-minute package?
    The 50-minute package includes Lymphatic Drainage Massage, Headache Release + Tired Legs combination, Stress Relief Massage, Deep Tissue Massage, or Muscle Recovery Massage.
  • What complimentary services are included with the package?
    Your package includes complimentary tea, use of cozy spa kits, full access to spa facilities, and a special treat on your next after-work visit.
  • Are there parking facilities available for corporate events?
    Yes, parking is available at all Carisma Spa locations, with complimentary spaces included as part of the corporate packages to ensure convenience for your team and guests.
  • What types of corporate events can be hosted at Carisma Spa?
    Carisma Spa offers a variety of corporate events, including team-building activities, client engagement sessions, and social events. You can also host wellness retreats, spa takeovers, and meetings in a luxurious and relaxing environment.
  • Do you offer corporate gift vouchers?
    Yes, we offer customizable corporate gift vouchers that can be tailored to any occasion. You can choose different voucher values, personalize the message, and enjoy bulk savings, making them perfect for rewarding employees or thanking clients.
  • Can we customize the corporate spa packages?
    Yes, all corporate spa packages at Carisma Spa are fully customizable to meet the specific needs of your team or clients. From tailored treatments to unique spa experiences, we can adjust the packages to suit your requirements.
  • What amenities are included in the corporate packages?
    Corporate packages include access to spa leisure facilities, a spa kit (bathrobe and slippers), refreshments, and complimentary parking. Additional services such as meeting rooms and lunch options are also available, depending on the selected venue.
  • Can we organize a wellness retreat for our team?
    Absolutely. Carisma Spa provides wellness retreats designed for corporate groups, focusing on relaxation, team building, and well-being. These retreats can be tailored to your team’s preferences, ensuring a rejuvenating experience.
  • What are the facilities at Carisma Spa's northern locations?
    Our northern locations offer a range of exceptional facilities. Ramla Bay Resort features indoor and outdoor Jacuzzis, a sauna, and a relaxing room. Labranda Riviera boasts a Thalasso pool, steam room, and an ice room. AX ODYCY Hotel offers a sauna, an indoor pool, and a couple’s massage room for intimate spa experiences.
  • Are the central Carisma Spa locations adult-only?
    Hugo’s H Hotel is an adult-only spa, offering a serene, luxurious experience. The InterContinental Hotel and Hyatt Regency are open to guests of all ages, making them perfect for both individual relaxation and group wellness experiences.
  • What are the central spa locations offered by Carisma Spa in Malta?
    Carisma Spa has three central locations in Malta: the InterContinental Hotel, Hyatt Regency, and Hugo’s H Hotel, all in St. Julian's. These spas offer a range of luxurious treatments and state-of-the-art facilities within easy reach of nightlife, shopping, and historic sites.
  • What are the Carisma Spa locations in the north of Malta?
    Carisma Spa operates in three beautiful northern locations: Ramla Bay Resort, Labranda Riviera Hotel & Spa, and AX ODYCY Hotel. These spas are ideal for guests seeking a tranquil retreat near Malta’s scenic coastlines, with stunning views of Gozo and Comino.
  • What facilities can I expect at the central Carisma Spa locations?
    At our central locations, you can enjoy a variety of premium facilities. The InterContinental Hotel features a traditional Turkish bath, steam room, sauna, and an indoor pool. Hugo’s H Hotel offers emotional showers, tropical garden rooms, and a VIP couples massage room. The Hyatt Regency boasts a sauna, ice room, and couples massage facilities, all designed to provide a rejuvenating experience.
  • What makes the northern Carisma Spa locations unique?
    The northern spas provide a peaceful escape, surrounded by nature and stunning Mediterranean views. Whether at the picturesque Ramla Bay Resort or the idyllic Labranda Riviera, guests can relax in unspoiled environments while enjoying Carisma’s signature treatments.
  • Are spa facilities the same across all Carisma Spa locations?
    While all locations offer exceptional spa services, the available facilities vary by venue. For example, some locations feature unique offerings like the Ice Room at the Hyatt Regency or the Thalasso Pool at Labranda Riviera, so it’s best to explore the individual offerings of each location.
  • What are the operating hours for Carisma Spa locations?
    Most Carisma Spa locations operate daily from 9:00 AM to 9:00 PM, including public holidays. However, specific hours may vary slightly between locations. Please refer to each location's dedicated page for exact details here
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